Privacy Policy

Information You Provide to Us

You may provide personal information when you contact Elk City RV Service by phone, email, social media, or another method. This information may include your name, phone number, email address, information about your RV, details about the service or repair you need, and any other information you choose to provide.

Our website offers an online Request Service form. When you submit that form, we may receive your name, phone number and/or email address, your preferred contact method, RV information such as year, make, model, and type, the service type you selected, the system or area involved and your description of the problem, location information when mobile or travel emergency service is requested, and any optional photos you choose to upload. Service requests are stored in a private, non-public record system, and any uploaded photos are stored in private storage that is not publicly accessible.

Our website does not currently offer customer accounts for the public or online payments. If those features are added in the future, this Privacy Policy may be updated to explain how information submitted through them is handled.

Information Collected Automatically

When you visit the website, our website hosting and technical service providers may automatically process limited technical information necessary to operate, secure, and maintain the site. This may include information such as your IP address, browser type, device information, pages visited, access times, and basic website request or security logs.

How We Use Information

Information may be used to respond to questions or service inquiries, communicate with customers, diagnose or discuss RV service needs, schedule or provide requested services, maintain business records, operate and improve the website, and protect the website and business from misuse or security threats.

Information submitted through the Request Service form, including any optional photos, is used to respond to your request, evaluate the reported problem, discuss service availability, schedule and provide the requested service, and maintain service records.

We do not sell your personal information.

Sharing of Information

Elk City RV Service does not share personal information with third parties for their independent marketing purposes.

Information may be shared with service providers when reasonably necessary to operate the website, communicate with customers, provide requested services, maintain business systems, or comply with legal obligations. These may include website hosting, email, communications, or other business technology providers.

We also rely on service providers to host the website, store service-request records and uploaded photos, and send service-request notifications and receipts.

Information may also be disclosed when required by law or when reasonably necessary to protect the rights, property, or safety of Elk City RV Service, our customers, or others.

Third-Party Websites and Social Media

Our website may contain links to third-party services such as Google Maps, Facebook, and Instagram. Once you leave the Elk City RV Service website, your use of those services is governed by the privacy policies and practices of those third parties.

Data Retention

We may retain customer communications, service-related information, and business records for as long as reasonably necessary for customer service, business operations, recordkeeping, legal obligations, or other legitimate business purposes.

Service requests submitted through the website, including any optional uploaded photos, are retained for a reasonable period for customer service, service history, and business recordkeeping purposes.

Data Security

Elk City RV Service takes reasonable steps to protect information in our possession. However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.

Children’s Privacy

This website is not directed toward children. Elk City RV Service does not intentionally request or collect personal information from children through this website.

Your Privacy Choices

You may contact Elk City RV Service if you have questions about personal information you have provided to us or if you would like to request that information be corrected or deleted. Certain information may need to be retained when required for legitimate business, tax, legal, warranty, service-history, or recordkeeping purposes.

Depending on where you live, applicable law may provide additional privacy rights.

Changes to This Privacy Policy

We may update this Privacy Policy as the website, our services, or applicable requirements change. The effective date at the top of this page will be updated when material changes are made.

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